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Laying the ground for future cross-organizational process mining research and application: aliterature review

Autoren

Julian Rott
Prof. Dr. rer. nat. Markus Böhm
Markus.Boehm@haw-landshut.de
Helmut Krcmar

Medien

Business Process Management Journal

Veröffentlichungsjahr

2024

Band

30

Heft

8

Seiten

144–206

Veröffentlichungsart

Journal-/Zeitschriftenbeiträge

DOI

https://doi.org/https://www.doi.org/10.1108/BPMJ-04-2023-0296

Zitierung

Rott, Julian; Boehm, Markus; Krcmar, Helmut (2024): Laying the ground for future cross-organizational process mining research and application: aliterature review. Business Process Management Journal 30 (8), 144–206. DOI: https://www.doi.org/10.1108/BPMJ-04-2023-0296

Laying the ground for future cross-organizational process mining research and application: aliterature review

Abstract

Purpose Process mining (PM) has emerged as a leading technology for gaining data-based insights into organizations business processes. As processes increasingly cross-organizational boundaries, firms need to conduct PM jointly with multiple organizations to optimize their operations. However, current knowledge on cross-organizational process mining (coPM) is widely dispersed. Therefore, we synthesize current knowledge on coPM, identify challenges and enablers of coPM, and build a socio-technical framework and agenda for future research.Design/methodology/approach We conducted a literature review of 66 articles and summarized the findings according to the framework for Information Technology (IT)-enabled inter-organizational coordination (IOC) and the refined PM framework. The former states that within inter-organizational relationships, uncertainty sources determine information processing needs and coordination mechanisms determine information processing capabilities, while the fit between needs and capabilities determines the relationships performance. The latter distinguishes three categories of PM activities: cartography, auditing and navigation.Findings Past literature focused on coPM techniques, for example, algorithms for ensuring privacy and PM for cartography. Future research should focus on socio-technical aspects and follow four steps: First, determine uncertainty sources within coPM. Second, design, develop and evaluate coordination mechanisms. Third, investigate how the mechanisms assist with handling uncertainty. Fourth, analyze the impact on coPM performance. In addition, we present 18 challenges (e.g. integrating distributed data) and 9 enablers (e.g. aligning different strategies) for coPM application.Originality/valueThis is the first article to systematically investigate the status quo of coPM research and lay out a socio-technical research agenda building upon the well-established framework for IT-enabled IOC.